Crisis Management Certification
Specialist Course
Crisis situations need a quick response, and can strike at any time. There are multiple examples of how Crisis situations, badly managed, can cause severe short term and long term damage to organizations. This is probably why the Board and CEOs of smart organizations insist on formally putting in place Crisis Management competencies and capabilities, including related Tests and Exercises, typically via simulation or gamification.
Crisis Management Professionals get a unique opportunity to help their organization to stabilize their activities and then get back to normalcy at the earliest. This unique skill is transferable across industries and geographies. Many professionals have been able to enhance their careers and compensation by becoming Crisis Management Heads also.
Attend this course to learn how to develop and practice specialist Crisis Management skills, and get FQA-certified (optional).
BENEFITS & FEATURES
Attend this training course provided by Continuity & Resilience (C&R).
Pass the exam (optional, additional payment) - and be able to demonstrate your capabilities by earning the Crisis Management SPECIALIST Certificate provided by the UK-based FQA International !
Learn Crisis Management - improve your career & compensation.
Complete the course at a relaxed pace.
Blended learning (self-study supplemented by Instructor-led sessions) - learn at your leisure on weekends and evenings. No need to take leave from office.
Hear the pre-recorded lessons, typically 30 days access.
Repeat the lessons as many times as you like.
Embed your learnings by practicing hands-on the real-life exercises (approx. 3 hours). Benchmark your solutions with those of others, and expand your thinking.
Attend the Instructor-led refresher/ Q&A sessions (2 hours each, 2 sessions) - total 4 hours content.
Clear your doubts and get clarifications.
Take and pass the FQA exam once you are confident (optional).
Once you pass the exam, be the proud holder of an FQA International issued Crisis Management Specialist Certificate.
ABOUT CRISIS MANAGEMENT SPECIALIST TRAINING COURSE
Based on latest Crisis Management standard ISO 22361:2022, the objective of the Crisis Management Specialist course is to enable participants to get a good understanding of Crisis Management not by just talking about it, but by living it. Multiple case studies are utilized to simulate real-life experiences and related learnings.
This Training Course is offered on a blended mode, which you can attend over weekends and non-office hours, so that you can cement your knowledge at a relaxed pace, and also review any needed portions again and again, based on your own schedule. Live Instructor-led Knowledge recap and Q&A sessions are regularly conducted to enable networking, clear any doubts and to further embed the learnings in your mind. Typical course access is 30 days.
The FQA International Crisis Management Specialist Certificate will be issued (optional) to those who successfully pass the course-end online examination (90 questions, 1.5 hours duration, multiple choice).
ABOUT THE COURSE DESIGNER
Ramanarayanan S.
Ram is an accomplished professional with an extensive 20-year background in Crisis Management, Business Continuity Management and Risk Management. His corporate experience covers mostly telecom, IT and banking, while his consulting and training assignments have given him huge exposure to Water & Power, Oil and Petrochemicals, Infrastructure and Financial Services. His tenure as the Senior Manager (2011 to 2020) at the Etisalat UAE Crisis Management and Business Continuity team marked a pivotal period where he spearheaded the transition to a more comprehensive Organizational Resilience approach. His initiatives led to the successful automation of critical processes and the attainment of multiple ISO certifications across diverse operational scopes, showcasing his commitment to industry best practices and standards.
Ram's expertise has also been instrumental in enhancing the security infrastructure of various banks, effectively fortifying their network and information security programs. His strategic guidance and implementation prowess have left a lasting impact, setting new benchmarks for the industry and ensuring robust crisis management strategies.
Ram's wealth of experience is underlined by an array of certifications not just in Crisis Management but also such as the CBCI, AMBCI, Certified Business Continuity Expert, ISO 22301 Lead Auditor, ISO 22301 Lead Implementer, ISO 31000, and Internal Auditor, testifying to his comprehensive understanding and proficiency in the field.
WHY TAKE THE CERTIFICATION COURSE? (copy in excel)
Many regulators and customers insist on the presence of a Crisis Management Plan, as evidence of robust corporate governance. Any organization that is not able to support its growth with the strong stable Specialist of Crisis Management stands a huge risk of losing its credibility and revenues, and may eventually be forced to shut down forever.
Embrace a unique opportunity to enhance your Crisis skills and acquire essential tools for effective Crisis Management planning
Comprehensive Learning: Covers various aspects of crisis management, including identification, response, and team assembly.
Interactive and Engaging: Utilizes case studies and real-life simulations for an immersive learning experience.
Advanced Skills: Learn to detect early signs of a crisis and develop effective response strategies.
Cross-Functional Relevance: Ideal for employees in Crisis and Risk Management, Corporate Communications, and other related domains.
Certification Advantage: Enhances your professional profile with a specialist certification.
CPE Credits: Earn 24 credits towards your professional development.
TARGET AUDIENCE FOR SPECIALIST LEVEL
Those seeking to demonstrate hands-on competence in Crisis Management, through their FQA Crisis Management Specialist certificate.
All interested professionals who want to learn about global Crisis Management Good Practices - which is a wonderful competence to have! So this course will provide excellent and targeted competency-building for department Crisis coordinators, recovery and support team, Program/ Project Managers etc.
Those with Crisis Management responsibilities, who want to enhance their career. An FQA-certified Crisis Specialist would often be an invaluable asset who would usually know more about Crisis Management than almost anybody else in their unit.
Senior Management teams who are responsible to manage the reputation and future of the organization. For example, the entire Strategic Leadership Team or CMT (Crisis Management Team), including Senior Management and Tactical Management/all Department Heads, all of whom would probably have some Crisis Management related responsibilities. Also those from Risk/Governance, who have GRC responsibilities, and so would need to get a good understanding of the Crisis Management methodology and key points.
Business Owners and Business Managers who want to attain a good understanding of Crisis Management , to be able to safeguard their reputation and future, ensure stakeholder confidence and be able to quickly manage crisis situations and get back to normalcy at the earliest.
Auditors wanting to gain a good understanding of Crisis Management, in order to audit it.
LEARNING OBJECTIVES OF THE SPECIALIST LEVEL
Understand how Crisis Management can be used not just to protect the organization, but to increase revenues, profits and market share.
Gain an appreciation of the criticality of Crisis Management, and its key drivers. Minimize risk to your company and resources when a crisis strikes.
As a Crisis Management Department Coordinator or a member of the Crisis Response/Support teams, be in the impressive position of being the Crisis Management Guru in your department, the person who would probably be able to be calm and lead your department back to stability.
Acquire the understanding required to be able to build an exciting career as an invaluable Crisis Management Specialist who would have multiple career opportunities to grow and further build upon this wonderful skill that would benefit you also in your personal life.
Gain a good understanding of the terminologies, concepts, approaches, standards, methods and techniques required for the effective management of a Crisis.
Get a good understanding of how the internationally acclaimed ISO 22361:2022 provides a basis for understanding, developing and implementing an effective Crisis Management Program within an organization.
Consolidate your above learnings of Crisis Management theory by creating your own responses to real-life crisis situations that have been faced by reputed global organizations. See how those companies responded and benchmark your own response to theirs!
COURSE CONTENT OF THE CRISIS SPECIALIST LEVEL
Gain a very detailed understanding of the terminologies, concepts, approaches, standards, methods and techniques required for the effective management of a Crisis Program, including the 7 principles of Crisis Management - as suggested by the ISO 22361:2022.
Identify the key elements of a Crisis Management Policy and create one for your own organization.
Understand and practice key the key components of Crisis Communications.
Ensure Crisis Management Program Management and Continual Improvement.
See how Nokia, Fedex, Dominos, DHL, KFC, Gillette, BP, United Airways and others responded to
real-life crisis situations. Benchmark your own response to theirs, and get a good appreciation of Crisis Management in real-life.
CRISIS SPECIALIST TRAINING COURSE DELIVERABLES
16 hours content.
Blended Mode (self-study video-based, with live Instructor-led Q&A, Hands-on practice reviews and refresher sessions).
Pre-requisites
1 year of Crisis Management related experience
Stage 1
Go through the Crisis Management Awareness course videos
(1 hour content)
Stage 2
Go through the Crisis Specialist course videos (8 hours content).
Ask your questions via email/WhatsApp.
Stage 3
Attend the live Instructor-led Crisis Management refresher (2 hours duration).
Ask any further questions.
Stage 4
Hands-on Practice via Exercises/Review and Discussion (3 hours).
Ask any further questions.
Stage 5
Attend the live Instructor-led Q&A session (2 hours duration).
Ask any further questions.
Stage 6
Optional - Register for and pass the FQA Crisis Management Specialist Certification online Exam - 90 Multiple Choice Questions (MCQs), 90 minutes.
TESTIMONIALS
I thoroughly enjoyed the course. Great insights into Crisis Management............ Thank you, CORE!
Highly experienced instructors who presented real-life case studies in Crisis Management
A wonderful training covering all aspects of Crisis Management,.........with good practical examples!
Excellent knowledge and understanding on the subject. Gave multiple real-time experience scenarios
PRICING
ABOUT CONTINUITY & RESILIENCE
Continuity & Resilience (C&R) is a ISO 22301 & ISO 27001 Certified Management Consulting Firm providing quality services in the niche area of Business Continuity Management (BCM) and Resilience. C&R help organizations to prepare for, respond to, and recover from disruptions and disasters. C&R has been in the business for over 18 years, and have served more than 590 companies in over 20 countries across industries, delivering excellence and value to their clients.
C&R Consult / Train / Assess and Certify in the of domains Business Continuity Management, Crisis Management, IT Disaster Recovery, Risk Management, Information Security and Cyber Security • C&R also provide advisory services in Automation tools – BCM/ ITDR/ Mass Communication, Workplace recovery and E-Learning.
18+ Year Track Record Trust our extensive experience in the field.
7000+ Professionals Trained: Join a network of skilled individuals.
100+ Successful Implementations/Assessments/Audits:
Benefit from our proven track record.
ISO 22301 Certified: Assuring the highest standards in BCM.
ISO 27001 Certified: Ensuring information security excellence.
Multiple Accolades: We have won multiple awards for our services, including the BCI Hall of Fame Award, the BCI Service Provider of the Year Award for the Middle East and India (multiple times).
4 times
WINNER OF SERVIVE PROVIDER OF THE YEAR (Middle East and
India & South Asia)
100+
IMPLEMENTATIONS
30+
YEARS OF EXPERIENCE
450,000+
TRAINED/ INTERACTED
ABOUT FQA INTERNATIONAL
Certification is evidence of competence. FQA is a global leader in competency building and professional certification. We help businesses and institutions around the world to improve their performance, credibility and reputation.
FQA is committed to helping people reach their full potential. We offer workshops and programs that teach people the skills and tools that they need to do their jobs better. And our professional certifications provide authentic evidence of those competencies. We are recognized as a leading knowledge organization, serves as a unifying platform for experts in Quality, IT, and Human Capital, dedicated to elevating the performance and market credibility of businesses and institutions worldwide.
Through meticulously curated workshops and programs, FQA strives to nurture a culture of strategic thinking and effective execution, empowering participants to internalize and apply the acquired skills to effectively drive their respective organizations towards the realization of their overarching vision, mission, and goals. Firm in its conviction that human potential, regardless of geographical location, can reach unprecedented pinnacles of excellence, FQA remains committed to equipping individuals with the necessary tools and motivation to create a more promising and impactful tomorrow.
4.9/5
CUSTOMER RATING
100+
COURSES OFFERED
24/7
STUDENT SUPPORT VIA EMAIL
Up-to-date & comprehensive
COURSE MATERIAL
ASK US TO CONDUCT THE CRISIS MANAGEMENT SPECIALIST COURSE FOR YOUR IN-HOUSE TEAMS AT A 35% DISCOUNT!
Reach out to us today to explore how our tailored workshops can propel your organization forward.
Our workshops are meticulously crafted to align with your organization's unique needs and maturity levels.
Whether your preference is virtual engagement or an immersive face-to-face session on your premises, we've got you covered (minimum batch size 8).
Our workshops can be seamlessly integrated into your operations, whether following a standardized format or custom-tailored to incorporate your team's specific suggestions and requirements.
“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing......The crisis you have to worry about most is the one you don’t see coming.....”
Call:
For Others: +971 2 6594006
For India : +91 80100 63950
For Others: +971 50 576 7804
For India: +91 80100 63950
Email:
For Others: info@continuityandresilience.com
For India: akhil.m@continuityandresilience.com
